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Refund Policy

At Urban Dhagaa, we strive to provide quality apparel and customised products that meet our customers' expectations. This Refund Policy explains the conditions under which cancellations, returns, exchanges, and refunds may be requested for purchases made through our website, https://urbandhagaa.com/, or directly through our team.

By placing an order with Urban Dhagaa, you agree to the terms outlined in this policy, subject to applicable consumer protection laws.

Order Cancellation

  1. Customers who wish to cancel an order should contact our team as soon as possible.
  2. Before production begins: Cancellation requests may be accepted, subject to order confirmation terms and any costs already incurred.
  3. After production begins: Cancellation may not be possible for customised, personalised, or made-to-order products.
  4. Bulk orders: Cancellation requests will be reviewed based on the agreed quotation, production status, procurement costs, and order terms.
  5. If a cancellation is approved, any eligible refund will be processed in accordance with this policy and applicable law.

Returns and Exchanges

  1. Returns and exchanges are considered based on the type of product purchased and the circumstances of the request.
  2. Eligible products may be considered for return or exchange if they are defective, damaged, incorrect, or materially different from the agreed specifications.
  3. To request a return or exchange, customers should contact us with their order details and supporting photographs, where appropriate.
  4. Products should be unused and returned in their original condition and packaging where reasonably possible, subject to applicable law.

Customised and Made-to-Order Products

  1. Urban Dhagaa offers customised apparel and products manufactured according to individual customer requirements.
  2. Because these products may be made specifically for a customer:
    • Returns or refunds for changes of mind may not be available once production has started.
    • Orders produced according to customer-approved designs, sizes, specifications, and artwork may not be eligible for return solely because of a change in preference.
    • Requests involving manufacturing defects, damage, incorrect items, or material deviations from approved specifications will be reviewed individually.
  3. These conditions do not restrict any rights or remedies that customers are entitled to under applicable law.

Damaged, Defective, or Incorrect Products

  1. If you receive a damaged, defective, incorrect, or materially non-conforming product, please notify us promptly after delivery.
  2. Please provide the following information:
    • Order number or purchase reference.
    • Description of the issue.
    • Clear photographs or other relevant evidence, where applicable.
  3. Our team will review your request and may offer an appropriate resolution, such as a replacement, repair, exchange, or refund, depending on the circumstances and applicable law.
  4. Customers should retain the affected products and packaging until the issue has been reviewed.

Bulk Orders and Sampling

  1. Bulk apparel orders and sampling projects may involve customised materials, printing, embroidery, branding, and production arrangements.
  2. Refunds or cancellations for these orders will be assessed according to the agreed quotation, approved specifications, work completed, materials procured, and any applicable contractual terms.
  3. Sample charges may be non-refundable where the sampling service has already been completed, except where a refund is required under applicable law or agreed in writing.
  4. Any specific refund conditions applicable to a bulk order or sampling project should be communicated before the order is confirmed.

Refund Eligibility

  1. Refund eligibility depends on the product, order status, payment terms, and reason for the request.
  2. Refunds may be considered in circumstances such as:
    • An eligible order cancellation accepted by Urban Dhagaa.
    • A confirmed payment for an order that cannot be fulfilled.
    • An approved refund for a defective, damaged, incorrect, or materially non-conforming product.
    • Duplicate payments or payment errors verified by our team.
    • Other circumstances in which a refund is required by law or agreed with the customer.
  3. All requests will be assessed fairly and in accordance with applicable legal requirements.

Refund Processing

  1. Once a refund has been approved, it will generally be issued to the original payment method wherever practicable.
  2. The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.
  3. Any applicable processing timeline will be communicated when the refund is approved.
  4. If you have not received an approved refund within the communicated timeframe, please contact our team with your order and payment details.

Shipping Charges

  1. Original shipping charges, return shipping costs, and other delivery-related fees will be assessed according to the circumstances of the request and applicable law.
  2. Where a return or refund results from an error attributable to Urban Dhagaa, or where otherwise required by law, the applicable costs will be handled accordingly.
  3. For other approved returns, responsibility for shipping costs will be communicated before the return is arranged.

Non-Refundable Circumstances

  1. Subject to applicable law, refunds may not be available in circumstances such as:
    • A change of mind after a customised product has entered production.
    • Incorrect sizes, artwork, quantities, or specifications supplied or approved by the customer.
    • Customer-approved design variations that fall within the agreed specifications.
    • Delays or changes requested by the customer after order confirmation.
    • Services or sampling work already completed in accordance with the agreed requirements.
  2. This section does not exclude refunds or other remedies required by law or agreed under the applicable order terms.

How to Request a Refund

  1. To submit a refund, cancellation, return, or exchange request, please contact Urban Dhagaa using the contact details listed on our website.
  2. Include your order number, registered contact information, reason for the request, and any supporting photographs or documents.
  3. Our team will review the information and communicate the next steps.
  4. Website: https://urbandhagaa.com/

Changes to This Refund Policy

  1. Urban Dhagaa may update this Refund Policy from time to time to reflect changes in our products, services, or business practices.
  2. Any revisions will be published on this page with an updated date. Changes will apply as permitted by applicable law and will not override rights that customers have already acquired under applicable law.

Contact Us

  1. If you have questions about this Refund Policy or need assistance with an order, please contact our team through the contact information available on our website.
  2. We appreciate your trust in Urban Dhagaa and will make reasonable efforts to address refund-related concerns fairly and transparently.

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