Question 1

What products does Urban Dhagaa offer?

Accepted Answer

Urban Dhagaa offers apparel and clothing solutions, including customised clothing, bulk apparel, and custom gifting options. Please explore our website to discover the products and services currently available.

Question 2

Can I customise my apparel?

Accepted Answer

Yes, customisation options may be available depending on the product, design, quantity, and production requirements. Please contact our team to discuss your requirements before placing your order.

Question 3

Do you accept bulk orders?

Accepted Answer

Yes, we cater to bulk apparel requirements. Pricing, production timelines, and customisation options depend on the order quantity and specifications.

Question 4

Can I request a sample before placing a bulk order?

Accepted Answer

Sample requests may be accommodated depending on the product and project requirements. Please contact our team to discuss sample availability, pricing, and timelines.

Question 5

How can I place an order?

Accepted Answer

You can browse the products and services available on our website and follow the instructions provided to place an order. For customised or bulk orders, please contact our team with your requirements.

Question 6

Can I modify my order after placing it?

Accepted Answer

Order modifications depend on the production status and the nature of the requested changes. Please contact us as soon as possible. Changes may not be possible once production has started.

Question 7

What payment methods do you accept?

Accepted Answer

Available payment methods will be displayed during checkout or communicated by our team when confirming a custom or bulk order.

Question 8

Will I receive an order confirmation?

Accepted Answer

Once your order is successfully placed and confirmed, you should receive an order confirmation through the contact details provided. For custom orders, confirmation may follow approval of the specifications and quotation.

Question 9

How long does delivery take?

Accepted Answer

Delivery timelines depend on product availability, order quantity, customisation requirements, production schedules, and shipping location. Our team will communicate the estimated timeline when your order is confirmed.

Question 10

Do you deliver across India?

Accepted Answer

Delivery availability depends on the shipping destination and service coverage. Please confirm your location with our team before placing an order if you have specific delivery requirements.

Question 11

How can I track my order?

Accepted Answer

If tracking is available for your shipment, the tracking details will be shared through the contact information provided with your order.

Question 12

Can I return or exchange a product?

Accepted Answer

Return and exchange eligibility depends on the product and the applicable policy. Customised or made-to-order products may have different restrictions. Please review our Returns and Refund Policy or contact our team before initiating a return.

Question 13

Can I cancel my order?

Accepted Answer

Cancellation requests are subject to the order status and production stage. Customised or bulk orders may not be cancellable once production has started or materials have been procured.

Question 14

What should I do if I receive a damaged or incorrect product?

Accepted Answer

Please contact our team promptly with your order details and clear photographs of the issue. We will review the concern and advise you on the next steps in accordance with our applicable policy.

Question 15

How can I contact Urban Dhagaa?

Accepted Answer

For product enquiries, customisation requests, bulk orders, or order-related assistance, please use the contact information provided on our website.

Question 16

Can I request a quotation for a custom apparel project?

Accepted Answer

Yes. Please share your preferred products, quantity, sizes, design requirements, and delivery location with our team so that we can assess your request and provide a quotation.

Frequently Asked Questions

About Our Products

Orders and Payments

Shipping and Delivery

Returns, Exchanges and Cancellations

Customer Support

Didn't find the answer you were looking for?