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Terms and Conditions

Welcome to Urban Dhagaa. These Terms and Conditions govern your access to and use of our website, https://urbandhagaa.com/, and the products and services offered through it.

By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website.

About Urban Dhagaa

  1. Urban Dhagaa provides apparel and clothing solutions, including custom apparel, bulk clothing orders, sampling, and custom gifting services.
  2. Our products and services are subject to availability and may vary according to customer requirements, production capabilities, and business operations.

Eligibility

  1. By using our website, you confirm that you are legally eligible to enter into a binding agreement under applicable laws.
  2. If you are placing an order on behalf of a company or organisation, you confirm that you have the authority to act on its behalf.

Use of the Website

  1. You agree to use our website only for lawful purposes. You must not:
    • Use the website for fraudulent or unlawful activities.
    • Attempt to gain unauthorised access to our website, systems, or data.
    • Interfere with the website's functionality or security.
    • Copy, reproduce, or distribute website content without appropriate authorisation.
    • Submit false, misleading, or inaccurate information.
  2. We reserve the right to restrict or suspend access where misuse or a violation of these terms is identified, subject to applicable law.

Products and Services

  1. We make reasonable efforts to provide accurate product descriptions, images, specifications, and pricing information.
  2. However, actual product colours, textures, sizing, and appearance may vary slightly due to screen settings, lighting, fabric characteristics, printing methods, and manufacturing processes.
  3. Product availability, designs, specifications, and services may change without prior notice.

Custom Apparel and Bulk Orders

  1. Urban Dhagaa may accept customised and bulk orders based on the customer's requirements.
  2. Customers are responsible for providing accurate information regarding product specifications, sizes, quantities, designs, logos, artwork, and other customisation details.
  3. Before production begins, customers should carefully review and approve the final specifications and any applicable samples.
  4. Changes requested after approval may result in additional charges or revised delivery timelines. Certain changes may not be possible once production has started.
  5. Bulk orders are subject to confirmation of pricing, quantity, production capacity, payment terms, and delivery schedules.

Orders and Order Confirmation

  1. Submitting an enquiry or order request does not guarantee acceptance.
  2. An order will be considered confirmed once Urban Dhagaa has accepted it through the applicable ordering process and communicated the confirmation to the customer.
  3. We reserve the right to decline or cancel orders where reasonably necessary, including circumstances involving product unavailability, incorrect pricing, incomplete information, suspected fraud, or an inability to fulfil the order.
  4. If a confirmed order is cancelled by us after payment has been received, any applicable refund will be handled in accordance with our refund policy and applicable law.

Pricing and Payments

  1. Prices and quotations may vary depending on product type, materials, customisation, quantity, packaging, and delivery requirements.
  2. The applicable price and payment terms will be communicated during checkout or through a quotation for custom and bulk orders.
  3. Customers are responsible for paying the agreed amount within the specified payment period.
  4. Any applicable taxes, shipping fees, or additional charges will be communicated as appropriate.
  5. We reserve the right to correct pricing or listing errors. If an error affects an order already placed, we will contact the customer to resolve the issue appropriately.

Sampling and Approvals

  1. Sampling services may be available depending on the product and project requirements.
  2. Samples may differ slightly from final production items due to material availability, production methods, or other manufacturing factors.
  3. Customers are responsible for reviewing and approving samples, designs, and specifications before authorising bulk production.
  4. Any applicable sample charges and production timelines will be communicated before the service is confirmed.

Shipping and Delivery

  1. Delivery timelines depend on the product, order quantity, customisation requirements, production schedule, and delivery location.
  2. We will make reasonable efforts to meet the estimated delivery dates communicated to customers. However, delays may occur due to courier disruptions, transportation issues, weather conditions, or other circumstances beyond our reasonable control.
  3. Customers must provide accurate shipping information. Urban Dhagaa will not be responsible for delays caused by incorrect or incomplete delivery details, subject to applicable law.
  4. Any additional shipping charges, where applicable, will be communicated to the customer.

Cancellations, Returns, Exchanges and Refunds

  1. Order cancellations, returns, exchanges, and refunds are subject to the applicable policies published on our website or communicated at the time of purchase.
  2. Customised, personalised, and made-to-order products may be subject to specific cancellation and return restrictions because they are produced according to individual customer requirements.
  3. Customers should report damaged, defective, incorrect, or materially non-conforming products promptly, along with the order details and supporting photographs where appropriate.
  4. Approved refunds will be processed according to the applicable refund policy and within the relevant processing timelines.
  5. Nothing in these Terms and Conditions limits any consumer rights available under applicable law.

Intellectual Property

  1. All website content, including text, graphics, logos, photographs, product descriptions, visual designs, and branding, is owned by or licensed to Urban Dhagaa unless otherwise stated.
  2. You may not reproduce, modify, distribute, publish, or commercially use such content without prior written permission, except where permitted by law.
  3. Customers submitting logos, images, artwork, or designs for customisation confirm that they own the necessary rights or have permission to use those materials.
  4. Urban Dhagaa reserves the right to decline customisation requests that may infringe third-party intellectual property rights or violate applicable law.

Third-Party Links and Services

  1. Our website may contain links to third-party websites or services for customer convenience.
  2. Urban Dhagaa does not control these third-party platforms and is not responsible for their content, availability, security, or privacy practices.
  3. Customers accessing third-party websites do so at their own discretion and should review the relevant terms and privacy policies.

Privacy and Data Protection

  1. We may collect and process personal information necessary to operate our website, respond to enquiries, process orders, provide customer support, and fulfil our business obligations.
  2. Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
  3. Please review our Privacy Policy for further information about how your personal information is collected, used, and protected.

Limitation of Liability

  1. To the extent permitted by applicable law, Urban Dhagaa will not be liable for indirect or consequential losses arising from the use of our website, temporary service interruptions, or circumstances beyond our reasonable control.
  2. We do not exclude or limit any liability that cannot legally be excluded or limited under applicable law.
  3. Nothing in this section affects statutory consumer rights or remedies available to customers.

Indemnification

  1. To the extent permitted by applicable law, customers are responsible for losses or claims arising from their unlawful use of the website, violation of these terms, or infringement of third-party rights through materials they provide.
  2. This provision does not apply to the extent that the relevant loss or claim results from Urban Dhagaa's own acts or omissions for which it is legally responsible.

Suspension or Termination of Access

  1. We may suspend or terminate access to our website where necessary due to misuse, security concerns, unlawful activity, or violations of these Terms and Conditions.
  2. Any such action will be subject to applicable law and will not remove rights or obligations relating to orders already placed.

Changes to These Terms and Conditions

  1. Urban Dhagaa may update these Terms and Conditions from time to time to reflect changes in our services, business operations, or legal requirements.
  2. Revised terms will be published on this page along with the updated date.
  3. Customers are encouraged to review this page periodically. Changes will apply as permitted by applicable law.

Governing Law and Jurisdiction

  1. These Terms and Conditions are governed by the laws of India.
  2. Any disputes arising from the use of our website or transactions with Urban Dhagaa will be handled in accordance with applicable Indian law and by the competent courts, subject to applicable consumer protection laws and jurisdictional requirements.

Contact Us

  1. If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact Urban Dhagaa using the contact details provided on our website.
  2. Website: https://urbandhagaa.com/
  3. We will make reasonable efforts to respond to customer enquiries in a timely manner.

By continuing to use our website, you acknowledge that you have read and understood these Terms and Conditions.

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